Please read these terms carefully before using our services. By engaging HFX Consultancy, you agree to be bound by these terms and conditions.
Last Updated: July 19, 2025
By accessing our website, engaging our services, or entering into a service agreement with HFX Consultancy ("Company," "we," "our," or "us"), you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.
These terms constitute a legally binding agreement between you and HFX Consultancy. If you do not agree to these terms, you must not use our services or access our website.
⚠️ Important: Immigration laws and regulations are complex and subject to change. These terms do not guarantee any specific outcome for your immigration application.
For the purposes of these Terms of Service, the following definitions apply:
Immigration consultation, application preparation, document review, and related advisory services provided by HFX Consultancy.
Any individual or entity that engages HFX Consultancy for immigration-related services.
Regulated Canadian Immigration Consultant licensed by the College of Immigration and Citizenship Consultants (CICC).
Immigration, Refugees and Citizenship Canada, the federal department responsible for immigration matters.
The written service agreement between HFX Consultancy and the Client, including these Terms of Service.
All personal, financial, and immigration-related information provided by the Client to HFX Consultancy.
Official fees charged by IRCC or other government agencies, separate from our service fees.
Events beyond our reasonable control including natural disasters, government actions, or changes in immigration law.
HFX Consultancy provides immigration consultation and application services including:
As our client, you agree to the following obligations:
Provide complete, accurate, and truthful information at all times. Any misrepresentation may result in application refusal and termination of services.
Submit all required documents and information within specified deadlines. Delays may affect processing times and outcomes.
Pay all fees according to the agreed schedule. Government fees are separate and payable directly to authorities.
Maintain open communication and respond promptly to our requests for information or clarification.
Comply with all applicable laws, regulations, and immigration requirements throughout the process.
⚠️ Important: Failure to meet these obligations may result in delays, additional costs, application refusal, or termination of services without refund.
| Service Type | Professional Fee | Government Fee* | Payment Terms |
|---|---|---|---|
| Visitor Visa | $299 - $499 | $100 CAD | 50% upfront, 50% on submission |
| Student Visa | $499 - $799 | $150 CAD | 50% upfront, 50% on submission |
| Work Permit | $599 - $999 | $155 CAD | 50% upfront, 50% on submission |
| PR Application | $899 - $1,999 | $1,365 CAD | 30% upfront, 40% milestone, 30% submission |
| Family Sponsorship | $699 - $1,499 | $1,080 CAD | 50% upfront, 50% on submission |
*Government fees are subject to change and payable directly to IRCC
Refunds are considered on a case-by-case basis. Generally, fees are non-refundable once work has commenced. See Section 9 for detailed termination and refund terms.
HFX Consultancy is committed to maintaining the highest professional standards in accordance with the regulations of the College of Immigration and Citizenship Consultants (CICC).
📋 CICC Registration: All our immigration consultants are registered with the College of Immigration and Citizenship Consultants. You can verify our registration at college-ic.ca
Please read this section carefully as it limits HFX Consultancy's liability and affects your legal rights.
HFX Consultancy does not guarantee the approval of any immigration application. Immigration decisions are made solely by government authorities based on their assessment of your case according to applicable laws and regulations at the time of processing.
Our total liability to you for any claim arising from our services shall not exceed the total amount of professional fees paid to us for the specific service giving rise to the claim. We shall not be liable for:
HFX Consultancy maintains professional liability insurance as required by CICC regulations. Claims may be covered by our insurance subject to policy terms and conditions.
We are committed to protecting the confidentiality of all information you provide to us in accordance with professional standards and applicable privacy laws.
📄 Data Retention: We retain your information for a minimum of 7 years after the completion of services as required by professional regulations. See our Privacy Policy for complete details.
You may terminate our services at any time by providing written notice. Upon termination:
We may terminate our services in the following circumstances:
Upon termination, both parties remain bound by confidentiality obligations. We will transfer your file to another consultant if requested and ethically appropriate.
You grant us a limited license to use your information and documents solely for the purpose of providing immigration services. We do not claim ownership of your personal documents or information.
Contact your assigned consultant to discuss the issue and seek resolution.
If unresolved, escalate to our management team for review and resolution.
Submit a written complaint outlining the issue and desired resolution.
Professional conduct complaints can be filed with the College of Immigration and Citizenship Consultants.
File a ComplaintDisputes may be resolved through binding arbitration in Toronto, Ontario.
ADR Chambers Rules Apply
These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any legal proceedings shall be conducted in the courts of Toronto, Ontario.
HFX Consultancy reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. We will notify existing clients of material changes by:
⚠️ Continued Use: Your continued use of our services after changes are posted constitutes acceptance of the modified terms. If you do not agree to changes, you must discontinue use of our services.
If you have any questions about these Terms of Service or need clarification on any provisions, please contact us using the information below:
HFX Consultancy
Attention: Legal Department
123 Business Street, Suite 456
Toronto, ON M5V 3A8
Canada
Professional Registration: CICC Member #R123456 | Licensed Immigration Consultant
By engaging our services, signing our service agreement, or using our website, you acknowledge that you have:
Effective Date: These terms become effective upon your first use of our services or acceptance of our service agreement, whichever occurs first.
We're committed to protecting your personal information. If you have any questions about our privacy practices, don't hesitate to reach out.